Engaging Citizens with Social Media and Spatial Data using EnerGov Social IO’s

 

The advancement of automated technologies and social media has enabled government agencies to become more transparent and engaging with their constituents more than ever before.   First Lady Michelle Obama created her official Twitter account earlier this month and Vice President Joe Biden held his first Twitter interview yesterday.

State and local governments are also actively using Twitter to communicate with the public as well. Whether it’s to communicate emergency alerts, road conditions, or job opportunities, government agencies can effectively keep citizens updated and well-informed in real-time.

For instance, the City of Marco Island, Florida, one of the east coast’s most popular vacationing spots, uses EnerGov’s Social Intelligent Object Engine, or “Social IO’s”, with Esri Geographic Information System (GIS)  to proactively deliver real-time alerts related to community development through social media platforms as part of their automated business workflow.  Through EnerGov’s social media automation, a tweet from the city’s Building Services Division Twitter account, @Marcoisland_FL, is automatically generated to inform citizens of a new permit with links to additional permit information as well as a map or spatial view of the activity. By using social media as part of the permitting & development process, the city has taken transparency and constituent engagement to a new level.

Utilizing the EnerGov 9 platform, agencies can configure EnerGov’s social intelligent object engine as a way for government agencies to effectively communicate important news and alerts to the citizen they serve. Informing the public of road closures, traffic jams, parade routes, and construction projects are just some ways for government agencies to connect and effectively engage with the public utilizing this exciting new technology.

Read more about EnerGov’s other tools that help governments improve public services and citizen collaboration here:  http://www.energov.com/citizen-access.html
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